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F.A.Qs

Frequently asked questions

What are the main business areas of Hemels Group?

Hemels Group specializes in three core sectors: providing comprehensive solutions (products and services) for veterinary clinics, operating as a large-scale wholesale distributor for pet products, and managing the global import and export of advanced biomedical, aesthetic, and medical devices.

Which countries and regions do you serve?

Our primary operational network spans Turkey, Azerbaijan, Cyprus, and select European countries. We have robust logistics and market presence established across these key regions.

I am a pet owner. Can I buy products directly from you?

We operate on a strictly Business-to-Business (B2B) model for our pet products division. We are a wholesale supplier dedicated to serving pet shops, e-commerce retailers, and other distributors, not the general public.

What kind of support do you offer to veterinary clinics?

We aim to be a strategic partner, not just a supplier. Beyond providing a full range of pharmaceuticals, diagnostic tools, and equipment, we also offer professional technical consultation and reliable logistical support to ensure your practice runs efficiently.

How do you manage the complexities of medical device import/export?

Our team is highly specialized in global trade. We manage the entire end-to-end process, which includes sourcing the required technology, handling complex international logistics, and ensuring full compliance with all customs and regulatory requirements in both the origin and destination countries.

What types of products are included in your wholesale pet portfolio?

Our B2B portfolio is extensive, covering everything a retailer needs. This includes premium and therapeutic nutrition, a wide array of health and hygiene supplies, training aids, toys, and lifestyle accessories from the industry’s most trusted and innovative brands.

How can I become a client or partner with Hemels Group?

We are always open to new collaborations. Please navigate to our “Contact” page and send us your inquiry via email, or contact us directly via our listed phone or WhatsApp numbers. Our team will respond promptly to discuss your specific needs.